Artimalt will be happy to assist you for returns or exchanges in case:
- Item has been lost.
- Item is damaged (physical damage of the product occurred during the shipping process, improper packaging that caused the damage).
- Items delivered weren’t complete or pieces were missing (in this case the customer has the right to refuse the package).
- Wrong/different items from what have been ordered (according to the description provided by the seller).
Conditions for a product to be returned or exchanged:
- Approval must be taken from the seller in order to proceed further.
- Item must be in new condition.
- Item must be returned with all its original packaging and accessories.
* When receiving your order from the ware house, it is recommended to do a regular check on product(s) physical condition, Quantity and all the components related as soon as. Reporting any happened issue after will not be valid.